Share your feedback via the online form and our personnel will try to get back to you as soon as possible
Feedback and Complaint Management Process
We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite a resolution, please provide us with details of your feedback or complaint.
Step 1: Feedback / Complaint Details You may submit your feedback via our online form.
Step 2: Acknowledgement of Feedback / Complaint Your feedback or complaint will be acknowledged within one business day upon receipt.
Step 3: Resolution Upon receipt of your complaint, we shall respond within 14 days.
However if the complaint requires further investigation, you will be notified of the extended timeframe within which a decision can be made or progress updates can be given. Where a decision cannot be made within 30 days, a progress update will be given on a monthly basis until the issue is resolved.