[COVID-19] Update on Branches’ Operating Hours for MCO, CMCO and RMCO

20 April 2021

Following recent announcements, CMCO has been extended for Kuala Lumpur, Selangor, Johor, Penang, Kelantan and Sarawak as COVID-19 cases remain high in these areas. CMCO will be extended until 28 April 2021 for Kuala Lumpur, Selangor, Johor, Kelantan and Penang while for Sarawak, it has been extended to 26 April 2021.

States that remain under RMCO until 28 April 2021 include Perak, Pahang, Terengganu, Melaka, Perlis, Putrajaya, Labuan, Sabah, Kedah and Negeri Sembilan. The government has also announced that MCO will be enforced in parts of Kelantan until 29 April 2021 and until 30 April 2021 for Tawau, Sabah.

Kindly take note of the adjustments to operating hours for our Branches as per table below. These adjustments will be effective on:

18 April 2021 (Sunday) for East Coast

19 April 2021 (Monday) for Peninsular and East Malaysia


AmGeneral Insurance Berhad’s Operating Hours for Areas Under MCO

Branches & Counters

Tawau Branch

Mon -  Fri

8.30am to 4.30pm

Counter: 9.00am to 3.00pm

Kelantan Branch

Sun -  Thurs

8.45am to 4.45pm

Counter: 9.00am to 3.00pm


AmGeneral Insurance Berhad’s Operating Hours for States/Areas Under CMCO & RMCO

Branches & Counters

Headquarters (Menara Shell)

Mon -  Thurs

8.45am to 5.45pm | 4.45pm (Fri)

Kuala Lumpur, Selangor, Johor, Penang, Seremban, Kedah, Perak, Melaka, Pahang, Perlis

Mon -  Thurs

8.45am to 5.45pm | 4.45pm (Fri)


Sun -  Wed

8.45am to 4.45pm | 4.45pm (Thurs)

Sabah & Sarawak

Mon -  Thurs

8.30am to 5.30pm | 4.30pm (Fri)


We will continue to implement strict precautionary measures in accordance with the Standard Operating Procedures issued by the relevant Authorities.

Other services will be operating as usual. Please refer to table below for the operating hours.

Other Services

Operating Hours

Claims Centre

Mon – Fri  | 8:45am to 4:45pm

Contact Centre

Mon – Fri  | 8.45am to 5.45pm

Claims Help Desk

Mon – Thurs | 8.45am to 5.45pm, Fri | 8.45am to 4.45pm

Kurnia Connect (KAA)

24 Hours


We will continue to keep you updated on the latest developments during this period.

Thank you for your understanding and continuous support. Stay safe.