Redress Channel


If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Ombudsman for Financial Services (OFS) within six months from the date of our Company's final decision or to Bank Negara Malaysia (BNM):

Ombudsman for Financial Services (OFS) [Formerly known as Financial Mediation Bureau]

OFS is an independent body to help settle disputes between customers and their financial institutions. Before the OFS can accept your case, you should first lodge a complaint with your financial services provider and try to resolve your complaint, dispute or claim with the financial institution concerned. Eligible disputes referred to OFS must be within the following monetary thresholds:

(i) Up to RM250,000.00 for disputes on insurance products or services; and
(ii) Up to RM 10,000.00 for disputes on motor third party property damage insurance claims.

Write to:

Chief Executive Officer 
Ombudsman for Financial Services
14th Floor, Main Block Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur. ​

Tel : +603-2272 2811 
Fax : +603-2272 1577 

Bank Negara Malaysia (BNM)

If the claim decision was made more than six months from the final decision of the insurer and/or the claim amount is above RM 250,000.00, please refer to Jabatan LINK & Pejabat Wilayah, BNMTELELINK of Bank Negara Malaysia (BNM). 

Contact Center (BNM Telelink)
Jabatan LINK & Perjabat Wilayah
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur 1-300-88-5465
Fax: 03-2174 1515

Walk-in Customer Service Centre
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Bank Negara Malaysia
Ground Floor D Block
Jalan Dato' Onn
50480 Kuala Lumpur